Onyx Biolabs (operated by Onyx Holding, LLC, "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit onyxbiolabs.com or place an order, how we use it, who we share it with, how long we keep it, and the rights you have over it. By using our website or placing an order, you agree to the practices described below.
We only collect the minimum information needed to fulfill your order, communicate with you, and improve the experience on our website.
Information you give us when you place an order:
Information collected automatically:
Information we do NOT store: We do not store full credit-card numbers, debit-card numbers, bank account credentials, or cryptocurrency wallet keys. All payments are processed by PCI-compliant third-party processors (see Section 4). We only receive a transaction confirmation and the last four digits of the card for receipts and dispute resolution.
We use the information above only for these purposes:
We do not sell your personal information. We do not share your name, email address, or shipping details with third parties for their own marketing purposes.
We use cookies and similar technologies to remember your cart, keep you signed in, measure how the site is used, and serve relevant advertising. Specifically, our site uses:
You can opt out of advertising-related tracking at any time:
We share the minimum necessary information with trusted vendors who help us operate the business. Each vendor is bound by their own privacy obligations and is only allowed to use your information to provide services to us.
We may also disclose information when required by law (court order, subpoena, regulator request) or to protect our legal rights, customers, or the public.
We keep your customer data for as long as your account is active or until you request deletion, whichever comes first. We may retain certain records longer when we are legally required to (for example, tax records, fraud investigations, or open disputes).
If you ask us to delete your data:
Regardless of where you live, you can:
If you are in the European Economic Area, the United Kingdom, or Switzerland, you also have rights under the GDPR including data portability and the right to object to or restrict processing.
If you are a California resident, you have rights under the CCPA / CPRA including the right to know what categories of personal information we have collected, the right to delete it, and the right to opt out of any "sale" or "sharing" of personal information. We do not sell your personal information.
To exercise any of these rights, email support@onyxbiolabs.com from the address associated with your order. We will respond within 30 days.
We protect your information with industry-standard safeguards: TLS/SSL encryption in transit, encrypted storage of order records, role-based access controls for our team, and PCI-compliant payment terminals. No system is 100% secure, but we work continuously to reduce risk and respond promptly to any incident.
Our website and products are intended for adult researchers and laboratory professionals. We do not knowingly collect information from anyone under 18. If we discover we have collected information from a minor, we will delete it.
Onyx Biolabs is operated from the United States. If you visit our site from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data-protection laws than your country.
We may update this Privacy Policy from time to time. The version posted on the site at the time you visit or place an order is the version that applies. We will update the "Effective Date" at the top whenever we make material changes, and we will notify customers of significant changes by email when appropriate.
For any privacy question, data-access request, or complaint, please reach out:
Onyx Holding, LLC
9311 JW Clay Blvd STE 2050A
Charlotte, NC 28262
Phone: +1 (704) 665-5551
Email: support@onyxbiolabs.com
