At Onyx Biolabs (operated by Onyx Holding, LLC), we want every transaction on our store to be fast, secure, and transparent. This Payment and Billing Policy explains the payment methods we accept, our billing currency, our order cancellation rules, and our refund eligibility. By placing an order on onyxbiolabs.com, you agree to the terms below.
We accept the following payment methods at checkout:
All payments are processed through secure, encrypted, PCI-compliant terminals. Onyx Biolabs does not store full card numbers, bank credentials, or wallet keys on our servers.
All prices on our website are listed and charged in United States Dollars (USD). If you are paying from outside the United States, your bank or card issuer may apply currency conversion fees or foreign-transaction charges that are outside our control.
When you place an order, your payment method is charged for the full order total — including any applicable shipping and taxes — at checkout. By submitting an order, you authorize Onyx Biolabs to charge the payment method you provide for the products in your cart.
If your payment is declined or fails to clear, your order will not be processed and no products will be reserved or shipped.
Product pricing on our website may change without prior notice. Applicable sales tax (where required by law) is calculated and added at checkout based on your shipping address.
Once an order is placed, it cannot be cancelled.
If you accidentally placed the wrong order — incorrect product, wrong quantity, wrong shipping address — please contact us immediately. As long as your order has not yet been processed and shipped, we will do our best to help you cancel or correct it. Once an order has entered processing or has been shipped, no cancellation is possible.
We do not accept returns or exchanges under any circumstances.
The only exception: if you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery. Please reach out by email or phone with:
We will review your case promptly and, where applicable, arrange a replacement or refund in line with our Return and Refund Policy. Claims submitted after the 48-hour window are not eligible. For full eligibility details, please see our Return and Refund Policy.
If your payment is declined, fails to clear, or is reversed by your bank, your order will not be processed. Disputed or fraudulent chargebacks may result in:
If you believe a charge on your statement is incorrect, please contact us first so we can resolve it directly.
For any questions about payments, invoicing, billing, or any item in this policy, please reach out to us:
Onyx Holding, LLC
9311 JW Clay Blvd STE 2050A
Charlotte, NC 28262
Phone: +1 (704) 665-5551
Email: support@onyxbiolabs.com
