1. SHIPPING POLICY
Processing Time: All orders are processed within 24-48 hours of payment confirmation. Orders are not shipped or delivered on weekends or holidays.
- We are currently encountering a high volume of orders; shipments may be delayed by a few days.
- Please allow additional days in transit for delivery; if there is a significant delay, we will notify you via email.
- Standard Shipping ($11.99): 3-5 business days.
- Free Shipping (Orders $200+): 3-5 business days.
- Expedited Shipping ($19.99): 1-2 business days.
Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. Numbers typically activate within 24 hours.
Incorrect Addresses: It is the responsibility of the buyer to ensure the shipping address is entered correctly. If a package is returned due to an incorrect address, the buyer is responsible for re-shipping costs.
2. ROUTE SHIPPING PROTECTION
Onyx Biolabs partners with Route to provide premium insurance for your research materials.
- Lost or Stolen: Route insures your order against theft and carrier loss.
- Damaged in Transit: Route provides immediate replacement for vials shattered during delivery.
- Opting Out: By unselecting Route, the researcher acknowledges that Onyx Biolabs is not responsible for lost, stolen, or damaged packages.
